Ex Demo Hut Returns Policy
Most items will be processed for dispatch within 24 hours upon receipt of cleared payment. Items ordered before 12 p.m. can normally be dispatched same day except on weekends and public holidays.
Dead/Damaged On Arrival (DOA)
Ex Demo Hut take great care to make sure that all items are checked and packaged well enough to ensure they are safe in transit however if customers receive a DOA product they should contact us immediately if possible or within 48 hours of receiving the goods. The value of the faulty items will be credited to your account upon receipt of said faulty items. If there are any signs of box damage when the product arrives we would ask all customers to sign the delivery “Unchecked” and report the damage within 48 hours of receipt.
Erroneous Deliveries (Incorrect goods delivered)
In the highly unlikely event that you receive a different product or quantity of products than what you ordered then you may have been shipped the wrong product or our warehouse team may have picked and shipped the wrong items. Please inform our Customer Services Department within 48 hours of receipt of the incorrect goods. Once we have determined the error, we will ensure that the appropriate course of action is carried out as swiftly and with as little inconvenience as possible.
Incorrect Delivery Address
In the unlikely event that we ship to a wrong delivery address, or have received the wrong delivery details from you, our Customer Services Department will do our utmost to ensure that the goods are redirected to the correct address as soon as possible.
Right to cancel
You have the right to cancel an order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform our Customer Services via telephone on 01216475075 or email at firstname.lastname@example.org of your decision to cancel this contract by a clear statement. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
After an order has been placed with Ex Demo Hut, we reserve the right to cancel the order until such time as the order has been processed and dispatched. If this is necessary your payment will be refunded immediately. By completing and submitting an electronic order with us you are making an offer to purchase goods which, if accepted by us, will result in a binding contract which comes into effect as soon as the item has been dispatched.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction after the goods have arrived back, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Packaging responsibility of customer
The customer is responsible for packaging the product adequately such that it is safe for it's return. In the event that an item arrives back to us in a damaged condition due to inadequate packaging, we regretfully cannot process a refund.